Welcome to the Terms & Conditions for Flower Delivery Balham. These terms are designed to provide clear guidance to our valued customers regarding the use of our website and the ordering of floral products and related services. By placing an order with Flower Delivery Balham, you agree to adhere to these terms for any transaction made through our online platform. These conditions apply to customers throughout Balham and the neighbouring areas we serve.
By using our website and placing an order, you confirm that you are at least 18 years old and legally capable of entering into the terms outlined herein. Continued use of the site constitutes your agreement to comply with and be bound by these conditions. Flower Delivery Balham reserves the right to update or amend these terms from time to time. Any changes will become effective upon posting to this website. Your continued use of our services implies acceptance of any adjustments.
Placing an order through Flower Delivery Balham is straightforward:
Flower delivery in Balham and the surrounding areas is typically fulfilled on the chosen date; however, due to unforeseen circumstances such as inclement weather or other events outside our control, deliveries may sometimes be subject to delay. In the rare event that your order cannot be fulfilled as requested, we will notify you as soon as possible and offer an alternative or a full refund.
All prices for flower arrangements and related items are displayed in Pounds Sterling (£) and are inclusive of all applicable taxes unless stated otherwise. Your payment will be processed at the time of order placement. Our website accepts a selection of secure payment methods, such as major credit and debit cards. By providing your payment information, you represent that you are authorised to use the selected payment method and that sufficient funds are available to cover the cost of the order.
We use encrypted and secure payment gateways to ensure your payment details are handled safely. Flower Delivery Balham does not store any card details on its servers after the transaction is completed. Only orders successfully paid for in full will be processed and dispatched. Should we be unable to process your payment, the order will not be fulfilled and no contract for sale will exist.
If you wish to amend or cancel an order, please contact us at the earliest. Cancellations or significant changes can generally be accommodated up to 24 hours before the scheduled delivery. If your order is already being processed or in transit, we regret that we may not be able to make modifications or offer a refund. Please ensure all order and delivery details are correct at time of submission to avoid disappointment.
In cases where your chosen flowers are unavailable, we reserve the right to substitute with items of equal or greater value while retaining a similar appearance and style. If a complete order must be cancelled from our side due to supply or delivery challenges, you will receive a full refund.
We offer flower delivery throughout Balham and the neighbouring areas. Orders are delivered to the address provided during checkout. Please ensure full and accurate details are provided, including postcode and any access instructions. We cannot be held liable for failed deliveries due to incorrect or incomplete addresses given by the customer.
We aim for timely delivery, but cannot accept liability for late deliveries due to force majeure events. If no one is available to accept delivery, our drivers will follow the instructions provided by the customer, or use their discretion to leave the flowers in a secure location or with a neighbour. A delivery note may be left to notify the recipient where to find their delivery. Redelivery may incur additional fees if not possible on the first attempt.
For business or hospital addresses, please note that deliveries are typically made to a central reception or delivery point rather than direct to the recipient.
Our team is committed to delivering fresh and high-quality flowers with every order throughout Balham and nearby areas. Upon receipt, customers should check their order promptly. Due to the perishable nature of flowers, customers are encouraged to contact us immediately if the delivery appears damaged or of unsatisfactory quality.
If you are not satisfied with the condition of your flowers on arrival, please notify us within 24 hours with evidence such as photos. We may offer a replacement or full/partial refund, at our discretion, if goods are genuinely defective or not as described. Refunds will be processed to the original method of payment within 5 business days, subject to the circumstances of the complaint.
Returns are not normally accepted due to the perishable nature of our products. Non-perishable add-on gifts may be returned within 14 days if unused and in original packaging; refunds for these items are subject to inspection.
Flower Delivery Balham will not be liable to you for any loss or damage (including without limitation any indirect, incidental or consequential loss) arising from any delay or failure to deliver flowers or for problems relating to the use of our website, except in cases of negligence or breach of statutory duty. Our total liability to you in respect of all other losses arising under or in connection with your order shall in no circumstances exceed the price of the order paid by you.
We do not exclude or limit liability for death or personal injury caused by our negligence or for fraudulent misrepresentation. Except as expressly provided, we do not make any representations or warranties of any kind, express or implied, about the reliability or accuracy of the information on our site, or the suitability or condition of products.
This website is provided for lawful use only. You agree not to misuse the platform, including but not limited to attempting unauthorised access, introducing viruses or other malicious material, or disrupting the operation of the website. We reserve the right to restrict or block access for any breach of these terms.
Any promotional discounts, offers, or voucher codes must be applied at checkout and may be subject to additional specific terms. They cannot be retrospectively applied to past orders. We reserve the right to withdraw offers at any time and without notice.
All content included on this website, such as images, descriptions, logos, and layouts, are the property of Flower Delivery Balham or its content suppliers. They are protected by UK and international copyright laws. Reproduction or distribution of any content is prohibited without written permission.
Your privacy is important to us. Information collected during the order process is used only for the fulfilment of your flower delivery order and to ensure a smooth customer experience. Please refer to our privacy notice for more on how we handle data, comply with data protection legislation, and your rights as a customer.
These Terms & Conditions and any contracts formed between customers and Flower Delivery Balham are governed by the laws of England and Wales. Any disputes or claims will be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have concerns about your order or our service, please contact us in the first instance so we may attempt to resolve the issue informally.
If any part of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision shall be deemed to be severed from the remaining provisions, which shall continue in full force. No waiver by us of any breach shall be considered a waiver of any subsequent breach. You may not assign any of your rights under these Terms & Conditions without our prior written consent.
Flower Delivery Balham’s failure or delay to exercise any right or remedy does not constitute a waiver of such right or remedy. No third party will have rights under these terms other than as expressly stated.
For questions about these Terms & Conditions, clarifications, or assistance with your order, please reach out through our contact form on the website. We are committed to supporting our Balham and surrounding area customers with a transparent and reliable online flower delivery service.
Effective as of June 2024. These terms apply to all customers in Balham and its surrounding areas using Flower Delivery Balham's online order service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Balham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Balham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
