At Flower Delivery Balham, we are dedicated to hand-delivering only the freshest flowers to our valued customers across Balham, whether you are a household or a local business. We understand that when you order from your trusted local florist, you expect top-quality bouquets and arrangements. That’s why we guarantee the freshness of every delivery, ensuring your flowers arrive vibrant and beautiful every time.
Upon rare occasions, flowers may become damaged in transit. If your order arrives in less than perfect condition, please contact us as soon as possible on the day of delivery so we can address the issue promptly. To assist us in resolving your issue efficiently, kindly retain both the arrangement and its packaging. We may request photographs to better understand the damage and expedite a suitable resolution for you.
Our flowers are sourced daily and arranged by skilled florists, ensuring long-lasting beauty. We guarantee that your flowers will remain fresh for a minimum of five days from the day of delivery, provided the care instructions included are followed. Should your flowers begin to wilt or show dissatisfaction within this period despite proper care, please notify us right away. Your satisfaction remains at the heart of our local service.
If your flowers are damaged upon arrival, or if they do not meet our Fresh Flowers Guarantee in Balham, we offer two straightforward options for you:
To arrange a refund or replacement, please contact us within 48 hours of receiving your flowers along with your order details and, if possible, supporting photographs. We are committed to resolving matters efficiently, with minimal inconvenience for you.
Your trust means everything to us, and we value all feedback from our community in Balham. If you wish to make a complaint about our service or the quality of your delivery, our team would be eager to listen and help. Please share your concerns and all relevant details about your experience. Every complaint is investigated thoroughly, and we aim to resolve issues fairly and promptly. Our dedicated local team will keep you updated every step of the way until a resolution is achieved.
As your trusted Balham florist, we take pride in being a part of the local community, serving both homes and businesses with fresh flower deliveries and caring customer service. Your satisfaction has been the root of our success, and we remain committed to upholding the highest standards in every bouquet we send out. Should you have any questions about our Returns, Refunds & Complaints Policy, please do not hesitate to get in touch. We are always here to help keep Balham blooming beautifully.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
